Privacy Policy

Last updated: July 31, 2025
Company Name: ICITECH Teknoloji
Email Contact: hijo.ai.app@gmail.com

1. Introduction

This Privacy Policy explains how ICITECH Teknoloji (“we,” “our,” or “HIJO.AI”) collects, uses, stores, and discloses personal data when users access our AI-driven hotel operations management platform, web applications, and mobile applications (collectively, the “Services”). By using HIJO.AI, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

  • Identity Data: Full name, email address, phone number

  • Device Information: Device ID, browser type, operating system, IP address

  • Location Data: Approximate location from IP or GPS (with user consent)

  • Interaction Data: Clicks, screen views, session time, usage metrics

  • Media Access: Camera, microphone, file access (upon permission)

  • Cookies and Analytics: Data from Firebase, Google Analytics, OneSignal

We do not collect data from users under 13 years of age.

3. How We Collect Data

We collect data through:

  • Direct submission (e.g., registration, contact forms, task creation)

  • Device permissions (e.g., media access, notifications, geolocation)

  • Automated tracking (cookies, SDKs, session logs)

  • Third-party services (e.g., Firebase, Google Analytics)

  • Support requests or feedback interactions

4. Legal Basis for Processing

For users located in the European Economic Area (EEA), we rely on the following legal bases:

  • Consent: For marketing communications, optional cookies

  • Contractual necessity: For providing services users request

  • Legal obligation: For compliance with financial, tax, and security regulations

  • Legitimate interests: For analytics, platform improvement, fraud prevention

5. How We Use Personal Information

We use personal data to:

  • Provide and maintain the platform functionality

  • Personalize your experience (e.g., pre-fill forms, suggest actions)

  • Enable features like voice- or visual-based task creation

  • Send operational notifications and alerts

  • Analyze usage for performance improvement

  • Fulfill legal and contractual obligations

  • Communicate service updates, security alerts, or newsletters

We may anonymize data for aggregated insights.

6. Sharing of Data

Your data may be shared with:

  • Service Providers: AWS (hosting), Firebase, OneSignal, Google Analytics, RevenueCat

  • App Stores: Apple App Store and Google Play for billing integration

  • Government or Legal Entities: When legally required

  • Business Successors: In case of merger or acquisition

We do not sell personal data.

7. Cookies & Tracking Technologies

We use the following technologies:

  • Necessary Cookies: For authentication and session management

  • Performance Cookies: (e.g., Google Analytics )

  • Push Notifications: Via OneSignal SDK

  • Web Beacons: For tracking app interactions

Users can manage cookie preferences via in-app settings or browser options.

8. Data Storage and Retention

We retain personal data only for as long as necessary to:

  • Deliver the service

  • Fulfill legal obligations

  • Resolve disputes

  • Maintain business continuity

Data is securely deleted or anonymized after retention requirements expire.

9. Data Security Measures

We implement:

  • HTTPS/SSL encryption

  • Role-based access control

  • Secure AWS-hosted databases

  • Vulnerability scanning and monitoring

  • Encryption of sensitive data in transit and at rest

No system is completely secure. Users transmit data at their own risk.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access or request a copy of your personal data

  • Request correction or deletion

  • Withdraw consent (e.g., for marketing)

  • Object to or restrict processing

  • Request data portability (for EEA users)

  • Lodge complaints with a supervisory authority

To exercise your rights, contact: hijo.ai.app@gmail.com

11. International Data Transfers

Your data may be stored or processed outside of your home country, including in the United States, where data protection laws may differ. By using our Services, you agree to such transfers in accordance with this Privacy Policy.

12. Children’s Privacy

HIJO.AI does not target children under the age of 13. We do not knowingly collect personal data from children. If we learn such data has been collected, it will be deleted immediately.

13. Changes to this Policy

We may revise this Privacy Policy from time to time. Changes will be notified via:

  • In-app message

  • Email (if provided)

  • Web-based banner notification

Continued use after updates indicates your acceptance of the new terms.

14. Contact Information

For questions or concerns:

ICITECH Teknoloji
Address: Esentepe, Kasap Sk. No:18/39, 34394 Şişli/İstanbul, Turkey
Email: hijo.ai.app@gmail.com