Privacy Policy
Last Updated: July 31, 2025
Company Name: ICITECH Teknoloji
Email Contact: hijo.ai.app@gmail.com
1. Introduction
This Privacy Policy explains how ICITECH Teknoloji (“we,” “our,” or “JO.ai”) collects, uses, stores, and discloses personal data when users access our AI-driven hotel operations management platform, web applications, and mobile applications (collectively, the “Services”). By using JO.ai, you consent to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following categories of personal data:
Identity Data: Full name, email address, phone number
Device Information: Device ID, browser type, operating system, IP address
Location Data: Approximate location from IP or GPS, with user consent
Interaction Data: Clicks, screen views, session time, usage metrics
Media Access: Camera, microphone, and file access, upon user permission
Cookies and Analytics: Data from Firebase, Google Analytics, OneSignal, and similar tools
We do not knowingly collect data from users under 13 years of age.
3. How We Collect Data
We collect data through:
Direct submission, such as registration, contact forms, task creation, or support requests
Device permissions, such as media access, notifications, and geolocation
Automated tracking, such as cookies, SDKs, session logs, and usage analytics
Third-party services, such as Firebase, Google Analytics, OneSignal, and similar providers
Support requests, feedback forms, or other direct interactions with our team
4. Legal Basis for Processing
For users located in the European Economic Area (EEA), we rely on the following legal bases:
Consent: For marketing communications, optional cookies, and permission-based features
Contractual necessity: For providing the services requested by users
Legal obligation: For compliance with financial, tax, security, and regulatory requirements
Legitimate interests: For analytics, platform improvement, fraud prevention, service security, and operational continuity
5. How We Use Personal Information
We use personal data to:
Provide and maintain the platform functionality
Personalize your experience, such as pre-filling forms or suggesting actions
Enable features such as voice-based, image-based, or text-based task creation
Send operational notifications, reminders, alerts, and service messages
Analyze usage and improve platform performance
Fulfill legal, contractual, and security obligations
Communicate service updates, security alerts, product changes, or newsletters
We may anonymize or aggregate data for reporting, analytics, and service improvement.
6. Sharing of Data
Your data may be shared with:
Service Providers: AWS, Firebase, OneSignal, Google Analytics, RevenueCat, and similar infrastructure, analytics, notification, or billing providers
App Stores: Apple App Store and Google Play, where required for billing, subscriptions, or app distribution
Government or Legal Entities: When legally required or necessary to protect our rights
Business Successors: In case of merger, acquisition, restructuring, or transfer of business assets
We do not sell personal data.
7. Cookies and Tracking Technologies
We may use the following technologies:
Necessary Cookies: For authentication, session management, and platform security
Performance Cookies: For usage analytics and service improvement, such as Google Analytics
Push Notifications: Via OneSignal or similar notification services
Web Beacons and SDKs: For tracking app interactions, diagnostics, and performance
Users can manage cookie preferences through browser settings, device settings, or available in-app options.
8. Data Storage and Retention
We retain personal data only for as long as necessary to:
Deliver and maintain the Services
Fulfill legal, contractual, and regulatory obligations
Resolve disputes and enforce agreements
Maintain business continuity, security, and audit records
After retention requirements expire, data is securely deleted, anonymized, or archived in accordance with applicable laws and internal policies.
9. Data Security Measures
We implement reasonable technical and organizational security measures, including:
HTTPS/SSL encryption
Role-based access control
Secure cloud-hosted databases
Vulnerability scanning and monitoring
Encryption of sensitive data in transit and, where applicable, at rest
Access restrictions for authorized personnel only
No system is completely secure. Users transmit data at their own risk.
10. Your Privacy Rights
Depending on your jurisdiction, you may have the right to:
Access or request a copy of your personal data
Request correction or deletion of your personal data
Withdraw consent, such as for marketing communications or optional permissions
Object to or restrict certain processing activities
Request data portability, where applicable
Lodge complaints with a competent supervisory authority
To exercise your rights, contact us at: hijo.ai.app@gmail.com
11. International Data Transfers
Your data may be stored or processed outside of your home country, including in the United States, Turkey, the European Economic Area, or other jurisdictions where our service providers operate. Data protection laws in these jurisdictions may differ from those in your country.
By using our Services, you acknowledge that such transfers may occur in accordance with this Privacy Policy and applicable data protection laws.
12. Children’s Privacy
JO.ai does not target children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take reasonable steps to delete it promptly.
13. Changes to this Policy
We may revise this Privacy Policy from time to time. Changes may be communicated through:
In-app messages
Email notifications, if an email address has been provided
Website or web-based banner notifications
Updates posted on this Privacy Policy page
Continued use of the Services after updates indicates your acceptance of the revised Privacy Policy.
14. Contact Information
For questions, requests, or concerns regarding this Privacy Policy, you may contact us at:
ICITECH Teknoloji
Address: Esentepe, Kasap Sk. No:18/39, 34394 Şişli/İstanbul, Turkey
Email: hijo.ai.app@gmail.com