Privacy Policy – JO.ai

[https://hijo.ai/privacy-policy/](https://hijo.ai/privacy-policy/)

Last Updated: July 31, 2025 Company Name: ICITECH Teknoloji Email Contact: app@icitech.com.tr

1. Introduction

This Privacy Policy explains how ICITECH Teknoloji (“we,” “our,” or “JO.ai”) collects, uses, stores, and discloses personal data when users access our AI-driven hotel operations management platform, web applications, and mobile applications (collectively, the “Services”). By using JO.ai, you consent to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following categories of personal data:

Identity Data: Full name, email address, phone number

Device Information: Device ID, browser type, operating system, IP address

Location Data: Approximate location from IP or GPS, with user consent

Interaction Data: Clicks, screen views, session time, usage metrics

Media Access: Camera, microphone, and file access, upon user permission

Cookies and Analytics: Data from Firebase, Google Analytics, OneSignal, and similar tools

We do not knowingly collect data from users under 13 years of age.

3. How We Collect Data

We collect data through:

Direct submission, such as registration, contact forms, task creation, or support requests

Device permissions, such as media access, notifications, and geolocation

Automated tracking, such as cookies, SDKs, session logs, and usage analytics

Third-party services, such as Firebase, Google Analytics, OneSignal, and similar providers

Support requests, feedback forms, or other direct interactions with our team

4. Legal Basis for Processing

For users located in the European Economic Area (EEA), we rely on the following legal bases:

Consent: For marketing communications, optional cookies, and permission-based features

Contractual necessity: For providing the services requested by users

Legal obligation: For compliance with financial, tax, security, and regulatory requirements

Legitimate interests: For analytics, platform improvement, fraud prevention, service security, and operational continuity

5. How We Use Personal Information

We use personal data to:

Provide and maintain the platform functionality

Personalize your experience, such as pre-filling forms or suggesting actions

Enable features such as voice-based, image-based, or text-based task creation

Send operational notifications, reminders, alerts, and service messages

Analyze usage and improve platform performance

Fulfill legal, contractual, and security obligations

Communicate service updates, security alerts, product changes, or newsletters

We may anonymize or aggregate data for reporting, analytics, and service improvement.

6. Sharing of Data

Your data may be shared with:

Service Providers: AWS, Firebase, OneSignal, Google Analytics, RevenueCat, and similar infrastructure, analytics, notification, or billing providers

App Stores: Apple App Store and Google Play, where required for billing, subscriptions, or app distribution

Government or Legal Entities: When legally required or necessary to protect our rights

Business Successors: In case of merger, acquisition, restructuring, or transfer of business assets

We do not sell personal data.

7. Cookies and Tracking Technologies

We may use the following technologies:

Necessary Cookies: For authentication, session management, and platform security

Performance Cookies: For usage analytics and service improvement, such as Google Analytics

Push Notifications: Via OneSignal or similar notification services

Web Beacons and SDKs: For tracking app interactions, diagnostics, and performance

Users can manage cookie preferences through browser settings, device settings, or available in-app options.

Marketing website (hijo.ai): Essential cookies operate the public site. Optional Google Analytics 4 is loaded only after you accept analytics cookies via our cookie banner. Firebase, OneSignal, and mobile SDKs described in this policy apply to JO.ai mobile applications and platform services, not to the marketing website unless stated otherwise.

8. Data Storage and Retention

We retain personal data only for as long as necessary to:

Deliver and maintain the Services

Fulfill legal, contractual, and regulatory obligations

Resolve disputes and enforce agreements

Maintain business continuity, security, and audit records

After retention requirements expire, data is securely deleted, anonymized, or archived in accordance with applicable laws and internal policies.

9. Data Security Measures

We implement reasonable technical and organizational security measures, including:

HTTPS/SSL encryption

Role-based access control

Secure cloud-hosted databases

Vulnerability scanning and monitoring

Encryption of sensitive data in transit and, where applicable, at rest

Access restrictions for authorized personnel only

No system is completely secure. Users transmit data at their own risk.

10. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

Access or request a copy of your personal data

Request correction or deletion of your personal data

Withdraw consent, such as for marketing communications or optional permissions

Object to or restrict certain processing activities

Request data portability, where applicable

Lodge complaints with a competent supervisory authority

To exercise your rights, contact us at: app@icitech.com.tr

11. International Data Transfers

Your data may be stored or processed outside of your home country, including in the United States, Turkey, the European Economic Area, or other jurisdictions where our service providers operate. Data protection laws in these jurisdictions may differ from those in your country.

By using our Services, you acknowledge that such transfers may occur in accordance with this Privacy Policy and applicable data protection laws.

12. Children’s Privacy

JO.ai does not target children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take reasonable steps to delete it promptly.

13. Changes to this Policy

We may revise this Privacy Policy from time to time. Changes may be communicated through:

In-app messages

Email notifications, if an email address has been provided

Website or web-based banner notifications

Updates posted on this Privacy Policy page

Continued use of the Services after updates indicates your acceptance of the revised Privacy Policy.

14. Contact Information

For questions, requests, or concerns regarding this Privacy Policy, you may contact us at:

ICITECH Teknoloji Address: Esentepe, Kasap Sk. No:18/39, 34394 Şişli/İstanbul, Turkey Email: app@icitech.com.tr