--- title: "JO.ai Privacy Policy — Data and Platform Use" description: "Read how JO.ai handles hotel operations data, analytics cookies, and platform privacy commitments for guests of the JO.ai website." lastModified: "2026-07-29" --- # JO.ai Privacy Policy — Data and Platform Use Privacy Policy – JO.ai [https://hijo.ai/privacy-policy/](https://hijo.ai/privacy-policy/) **Last Updated: July 31, 2025** **Company Name: ICITECH Teknoloji** **Email Contact: app@icitech.com.tr** **1\. Introduction** This Privacy Policy explains how ICITECH Teknoloji (“we,” “our,” or “JO.ai”) collects, uses, stores, and discloses personal data when users access our AI-driven hotel operations management platform, web applications, and mobile applications (collectively, the “Services”). By using JO.ai, you consent to the terms of this Privacy Policy. **2\. Information We Collect** We may collect the following categories of personal data: Identity Data: Full name, email address, phone number Device Information: Device ID, browser type, operating system, IP address Location Data: Approximate location from IP or GPS, with user consent Interaction Data: Clicks, screen views, session time, usage metrics Media Access: Camera, microphone, and file access, upon user permission Cookies and Analytics: Data from Firebase, Google Analytics, OneSignal, and similar tools We do not knowingly collect data from users under 13 years of age. **3\. How We Collect Data** We collect data through: Direct submission, such as registration, contact forms, task creation, or support requests Device permissions, such as media access, notifications, and geolocation Automated tracking, such as cookies, SDKs, session logs, and usage analytics Third-party services, such as Firebase, Google Analytics, OneSignal, and similar providers Support requests, feedback forms, or other direct interactions with our team **4\. Legal Basis for Processing** For users located in the European Economic Area (EEA), we rely on the following legal bases: Consent: For marketing communications, optional cookies, and permission-based features Contractual necessity: For providing the services requested by users Legal obligation: For compliance with financial, tax, security, and regulatory requirements Legitimate interests: For analytics, platform improvement, fraud prevention, service security, and operational continuity **5\. How We Use Personal Information** We use personal data to: Provide and maintain the platform functionality Personalize your experience, such as pre-filling forms or suggesting actions Enable features such as voice-based, image-based, or text-based task creation Send operational notifications, reminders, alerts, and service messages Analyze usage and improve platform performance Fulfill legal, contractual, and security obligations Communicate service updates, security alerts, product changes, or newsletters We may anonymize or aggregate data for reporting, analytics, and service improvement. **6\. Sharing of Data** Your data may be shared with: Service Providers: AWS, Firebase, OneSignal, Google Analytics, RevenueCat, and similar infrastructure, analytics, notification, or billing providers App Stores: Apple App Store and Google Play, where required for billing, subscriptions, or app distribution Government or Legal Entities: When legally required or necessary to protect our rights Business Successors: In case of merger, acquisition, restructuring, or transfer of business assets We do not sell personal data. **7\. Cookies and Tracking Technologies** We may use the following technologies: Necessary Cookies: For authentication, session management, and platform security Performance Cookies: For usage analytics and service improvement, such as Google Analytics Push Notifications: Via OneSignal or similar notification services Web Beacons and SDKs: For tracking app interactions, diagnostics, and performance Users can manage cookie preferences through browser settings, device settings, or available in-app options. **Marketing website (hijo.ai):** Essential cookies operate the public site. Optional Google Analytics 4 is loaded only after you accept analytics cookies via our cookie banner. Firebase, OneSignal, and mobile SDKs described in this policy apply to JO.ai mobile applications and platform services, not to the marketing website unless stated otherwise. **8\. Data Storage and Retention** We retain personal data only for as long as necessary to: Deliver and maintain the Services Fulfill legal, contractual, and regulatory obligations Resolve disputes and enforce agreements Maintain business continuity, security, and audit records After retention requirements expire, data is securely deleted, anonymized, or archived in accordance with applicable laws and internal policies. **9\. Data Security Measures** We implement reasonable technical and organizational security measures, including: HTTPS/SSL encryption Role-based access control Secure cloud-hosted databases Vulnerability scanning and monitoring Encryption of sensitive data in transit and, where applicable, at rest Access restrictions for authorized personnel only No system is completely secure. Users transmit data at their own risk. **10\. Your Privacy Rights** Depending on your jurisdiction, you may have the right to: Access or request a copy of your personal data Request correction or deletion of your personal data Withdraw consent, such as for marketing communications or optional permissions Object to or restrict certain processing activities Request data portability, where applicable Lodge complaints with a competent supervisory authority To exercise your rights, contact us at: app@icitech.com.tr **11\. International Data Transfers** Your data may be stored or processed outside of your home country, including in the United States, Turkey, the European Economic Area, or other jurisdictions where our service providers operate. Data protection laws in these jurisdictions may differ from those in your country. By using our Services, you acknowledge that such transfers may occur in accordance with this Privacy Policy and applicable data protection laws. **12\. Children’s Privacy** JO.ai does not target children under the age of 13. We do not knowingly collect personal data from children. If we become aware that such data has been collected, we will take reasonable steps to delete it promptly. **13\. Changes to this Policy** We may revise this Privacy Policy from time to time. Changes may be communicated through: In-app messages Email notifications, if an email address has been provided Website or web-based banner notifications Updates posted on this Privacy Policy page Continued use of the Services after updates indicates your acceptance of the revised Privacy Policy. **14\. Contact Information** For questions, requests, or concerns regarding this Privacy Policy, you may contact us at: ICITECH Teknoloji Address: Esentepe, Kasap Sk. No:18/39, 34394 Şişli/İstanbul, Turkey Email: app@icitech.com.tr